Return & Refund Policy

At Online Accountancy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The request must be made within 7 days of receiving your order.
• The item must be unused, unworn, and in its original condition with all original packaging, tags, and accessories included.
• Proof of purchase or your order confirmation is required.

Items that are used, damaged by the customer, or returned after the 7-day return period may not be eligible for a refund.

Return Shipping

Customers are responsible for the return delivery/shipping charges unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method within a reasonable number of business days.

Non-Refundable Items

Refunds will not be provided for:

• Used or damaged items.
• Items returned after the 7-day return period.
• Items not returned in their original condition.
• Gift cards or any items marked as non-returnable (if applicable).

Exchanges

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or exchange where applicable.

Contact

If you have any questions regarding returns or refunds, please contact us through our Contact page before sending your item back.